Ratu77 Terms and Conditions – Platform User Guide

Welcome to ratu77. By accessing, registering for, or using any part of our platform at ratu77.win, you agree to be bound by all terms and conditions stated in this document. These terms constitute a legally binding agreement between you as the user and Ratu77 as the platform operator.

If you do not agree with any part of these terms, you are not permitted to use the Ratu77 platform. Continued use of the platform after any changes to the terms will be considered your acceptance of the updated terms.

Ratu77 reserves the right to modify, add, or remove any part of these terms at any time. Changes will be communicated to registered members via official email or in-platform notification at least seven (7) days before the changes take effect. It is your responsibility to review these terms from time to time to ensure you remain compliant with the latest version.

To register and use the ratu77 platform, you must meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• Is an individual acting on their own behalf, not as an agent or representative of any third party.
• Not appearing on the self-exclusion list of any recognised gambling platform.
• Legally capable of entering into a binding agreement under the laws of your country of residence.
• Not using a VPN, proxy, or any method to conceal your true location for the purpose of circumventing regional restrictions.

Ratu77 reserves the right to decline registration or close the account of any user who fails to meet these eligibility requirements without providing any further explanation.

Each user is only permitted to hold one (1) account only at ratu77. Owning more than one account — whether in your own name or using another person's information — is strictly prohibited and may result in termination of all associated accounts and forfeiture of any funds.

During registration, you are required to provide accurate, complete, and up-to-date information. The information required includes:

• Full name as shown on your identity card or passport.
• An active mobile phone number registered in your name.
• A valid and accessible email address.
• Accurate date of birth for age verification purposes.

The Know Your Customer (KYC) process must be completed before your first withdrawal is processed. Accepted KYC documents include a copy of your MyKad, passport, or a valid Malaysian driving licence. ratu77 reserves the right to request additional supporting documents such as a bank statement or utility bill as proof of address if required.

Ratu77 supports a wide range of local Malaysian payment methods including FPX, DuitNow, and internet banking transfers. All transactions are processed through encrypted channels using 256-bit SSL technology to ensure the security of your financial data.

Deposit Limit:

• Minimum deposit: RM 30 per transaction.
• Maximum deposit: Subject to your chosen payment method and account verification level.
• There is no limit on the number of daily deposits, subject to the account limits set by the player themselves through the responsible gaming settings.

Withdrawal Limit:

• Minimum withdrawal: RM 50 per request.
• Maximum daily withdrawal: Subject to account level and KYC status.
• Processing time: Three to five business hours for fully verified accounts.

Ratu77 does not charge any processing fees for deposits or withdrawals. However, your bank or payment provider may impose their own charges, which are beyond our control.

Ratu77 offers a variety of bonuses and promotions from time to time for new and existing players. All bonuses are subject to the specific terms and conditions stated alongside each offer, and those terms should be read together with this general section.

General Bonus Principles:

• Each bonus carries a wagering requirement that must be fulfilled before a withdrawal is permitted.
• The welcome bonus can only be claimed once per new user.
• Players may only have one active bonus at a time unless otherwise stated.
• Ratu77 reserves the right to void bonuses if there is evidence of abuse or any attempt to manipulate the bonus system.
• Bonus funds cannot be transferred, sold, or given to another player.

Ratu77 reserves the right to withdraw any promotion, amend the terms of an offer, or discontinue any campaign without prior notice. Any disputes relating to bonuses must be raised within 14 days of the date the bonus was received.

All games on ratu77 use a Random Number Generator (RNG) that has been independently verified by a recognised third-party audit body. This ensures that every game outcome is fair, random, and free from any manipulation.

The following conduct is strictly prohibited and may result in immediate account closure without any refund:

• Using automated software, bots, scripts, or any third-party tools to play or manipulate games.
• Collusion between two or more players to gain an unfair advantage.
• Exploiting bugs or system vulnerabilities — if discovered, please report them to our support team.
• Attempting to launder money or process illegally obtained funds through the platform.
• Using a credit card or bank account that does not belong to you to make a deposit.
• Filing an unauthorized chargeback with your bank or payment provider.

In cases where winnings are obtained through means that violate these terms, Ratu77 reserves the right to void such winnings without any compensation to the player.

The security of your Ratu77 account is a shared responsibility. While we implement strict technical security measures on our end, you as the player also play an important role in keeping your account safe.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Log out of your account every time you finish using a shared device.
• Enable two-factor authentication (2FA) for added protection via your account settings.
• Report any suspicious activity on your account to our support team immediately.

Ratu77 is not responsible for any losses incurred as a result of a player sharing their login credentials or failing to take reasonable security measures to protect their account.

Players may request to close their account at any time by contacting the Ratu77 support team via live chat. Before the account is closed, any eligible balance will be returned to the verified bank account.

Ratu77 reserves the right to suspend or close a player's account without prior notice under the following circumstances:

• Violation of any section of these terms and conditions.
• Failed identity verification or KYC documents of questionable authenticity.
• Suspected activity related to fraud or money laundering.
• Requests from relevant legal authorities or regulators.
• Players appearing on the self-exclusion list of any recognised gambling platform.

In cases of account closure due to a terms violation, Ratu77 reserves the right to withhold the account balance until the investigation is complete. Decisions made after the investigation concludes are final.

The ratu77 platform is provided on an "as-is" and "as-available" basis. While we strive to keep the platform running smoothly at all times, we do not guarantee that the service will be free from interruptions, errors, or data loss at all times.

Ratu77 is not liable for any direct, indirect, incidental, or consequential losses arising from:

• Technical disruptions, server downtime, or internet connectivity issues beyond our control.
• Losses incurred during play as part of a fair game outcome.
• Unauthorized access to your account resulting from the player's own negligence.
• Losses arising from reliance on information found on third-party platforms.

Ratu77's maximum liability under any circumstances shall not exceed the amount of the last deposit made by the player within 30 days prior to the claim being submitted.

These terms and conditions are governed by the applicable laws of the jurisdiction in which ratu77 is registered and licensed. Any dispute arising from or in connection with the use of this platform shall first be resolved through voluntary negotiation between both parties.

If resolution through negotiation fails within 30 days from the date the dispute is raised in writing, the dispute may be referred to binding arbitration in accordance with the established rules. The arbitration decision is final and binding on both parties.

Your continued use of the ratu77 platform following any changes to these terms constitutes your irrevocable consent to the applicable jurisdiction and laws as stated in this section. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

This Terms and Conditions document constitutes the entire agreement between you and Ratu77 regarding the use of the platform and supersedes all prior agreements, representations, or warranties, whether oral or written, relating to the same subject matter.