Ratu77 Privacy Policy – Player Data Protection

Ratu77 collects your personal information for lawful and specific purposes only. The information we collect is divided into several key categories based on its source and how it is obtained.

Information You Provide Directly:

• Full name as stated in your official identification document.
• National identification number (MyKad) or passport number for KYC verification purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• A valid and active email address for communication and account verification.
• Mobile phone number registered in your name in Malaysia.
• Bank account number for processing deposits and withdrawals securely.
• Current residential address for compliance and identity verification purposes.

Automatically Collected Information:

• IP address and estimated location data based on your network connection.
• Device type, operating system, and web browser information you are using.
• Game session records including login times, games played and session duration.
• Financial transaction data including deposit amounts, withdrawals, and wagering history.
• Platform activity logs including pages visited and features used.

Information From Third-Party Sources:

• Identity verification data from approved KYC service providers.
• Payment processing information from payment gateways partnered with us.
• Records from relevant authorities regarding anti-money laundering (AML) compliance where required by law.

Every piece of information we collect is used for a specific and pre-defined purpose. ratu77 will not use your data for any purpose not stated in this policy without obtaining your prior consent.

We use your data to ensure a smooth and secure gaming experience, process all financial transactions accurately, detect and prevent any fraudulent activity or account misuse, and fulfil all legal compliance obligations applicable to our operations.

Ratu77 takes a highly cautious approach to data sharing. As a principle, we do not share your personal information with third parties except in the circumstances clearly stated below.

Permitted Sharing:

• Service providers: Companies that help us deliver our services, such as payment processing, KYC verification and cloud data storage — all subject to strict confidentiality agreements.
• Legal authorities: When required by court order, money laundering investigations, or directives from a regulatory body with valid jurisdiction.
• Game providers: Limited game data required by game software providers to ensure game integrity and wins verification.
• Group companies: In certain cases, related companies within the same group may receive limited data for internal administrative purposes only.

All third parties that receive data from ratu77 are required to meet data protection standards at least equivalent to our own. A data processing agreement is signed with each partner before any data is shared.

The ratu77 platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and analyse usage patterns on our platform. The following are the types of cookies used:

• Essential Cookies: Required for the platform to function properly, including login session verification, game basket management, and account security settings. These cookies cannot be disabled without affecting core platform functionality.
• Functional Cookies: Saves your preferences such as interface language, display settings, and game preferences so you do not need to reset them each time you log in.
• Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement purposes. Data collected is in aggregate form and does not personally identify individuals.
• Security Cookies: Used to detect suspicious login attempts, prevent CSRF attacks, and protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and security. For the best experience, we recommend keeping cookies enabled while using Ratu77.

Your data security is the highest technical and operational priority at ratu77. We implement multiple layers of protection to ensure your data remains safe and secure at all times.

Technical Security Measures:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest using AES-256 for all stored data.
• Two-factor authentication (2FA) is available and recommended for all user accounts.
• Continuous system monitoring by our cybersecurity team to detect any threats.
• Penetration testing conducted on a regular basis by independent security auditors.
• Role-based access control (RBAC) ensuring only authorised staff can access user data.

Data Retention Period:

• Active account data: Retained for as long as your account is active and for the period required by law following closure.
• Financial transaction records: Retained for a minimum of seven (7) years in line with financial compliance requirements.
• Security and activity logs: Retained for two (2) years for security investigation purposes.
• Marketing data (with consent): Retained until you withdraw consent or close your account.

As a ratu77 user, you have certain rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them.

To exercise any of the above rights, please contact the ratu77 support team via live chat on the platform or by email at [email protected], stating the right you wish to exercise and your account information. We will respond within 30 business days from the date your request is received.

Ratu77 is an online gambling platform exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If you are a parent or guardian and believe your child has registered an account at Ratu77, please contact us immediately by email at [email protected]. We will investigate the matter and take appropriate action within 24 hours.

Ratu77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Each new version will state the latest amendment date at the top of this document.

When material changes are made to how we handle your data, we will notify you via:

• A clear notice on the platform's home page at least seven (7) days before the changes take effect.
• Email notification to your registered email address with a summary of key changes.
• In-account notification when you next log in after changes have been made.

Your continued use of the ratu77 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist you.

You may reach us through the following channels:

• Live Chat: Available on the ratu77 platform, 24 hours a day, 7 days a week. This is the fastest way to get a response.
• Email: Send an email to [email protected] with the subject "Privacy Inquiry" along with your full name and account number.

For more formal complaints regarding privacy violations or the exercise of your rights, please clearly state the type of request, the relevant account information and full details of the issue. We are committed to responding within three (3) to seven (7) business days for standard requests and within 24 hours for urgent cases involving a possible data security breach.